Q. When does my home warranty expire?
A. All homeowners are provided with 12-month warranty from the date of occupancy. This warranty covers defects in labor and materials as well as the appliances in your home which is warrantied with the appliance company themselves. All cosmetic items (drywall cracks, nail pops, tile cracks, etc.) will be investigated at the end of your 12-month warranty. Please make sure to submit these items as part of your year-end service request. All homeowners are provided with a 24 –month warranty on defects in materials and labor related to the distribution systems (electrical, plumbing, heating, ventilation, air conditioning, etc.)
Q. When are service appointments available?
A. You cab schedule an appointment anytime Monday to Friday between the hours of 9am and 4pm (except holidays). To make an appointment please complete a Service Request Form or you must submit your Tarion warranty service forms for any services request.
Q. What are common element deficiencies?
A. Common elements will vary depending on whether you live in a townhouse, high-rise or fully detached home. The common elements may include items such as heating systems, elevators, parking garage and some of the exterior items in your unit like windows. The common elements are covered under the common elements warranty and may not be a part of your unit’s Pre-Delivery inspection, 30-Day warranty or Year-End warranty.
Q. Who do I call if I still have questions?
A. We are here to help and welcome your questions. Please contact our Customer Service Department by email at customercare@pinevalleyestatesltd.com. or phone at 905-277-5050 between 9am and 4pm.